Operational Services

We help the NHS and Private Health care providers to maintain and manage their medical equipment assets providing a broad range of third-party operational services. With over 25 years of history supporting the NHS and private healthcare providers, MTS have developed and delivered a range of operational services that will support compliance to CQC regulations and MHRA guidance. Our services are unique as they build on the framework and reputation of the Medical Devices advisory services that MTS have delivered across many different NHS organisations over many years.

Expertise to meet your needs

With a team of highly qualified Clinical Technologists, Clinical Engineers and Medical Device Managers we have the expertise to assist in the delivery of sustainable compliance and performance across a broad range of medical equipment categories and models. Whether maintained “in house” or via external OEM contracts our approach to partnering is to provide supporting operational service delivery for EBME and Clinical Engineering Services. This can supplement gaps in workforce or skills, support engineering governance and deliver hands on planned and corrective maintenance for a broad range of medical equipment types.

Service and Maintenance

Safe and reliable planned preventative maintenance (PPM) and servicing of the medical equipment port...

OEM contract management

Expertise to efficiently rationalise and manage your OEM service contracts, delivering economies of...

Full asset management

As the complete one-stop clinical technology solution, our full asset management service brings toge...

Compliance assurance

Our proprietary compliance toolkit enables you to ensure and evidence that your use and management o...

Equipment library

Our equipment library enables more efficient sharing of resources and new ways of working that will...

Bed management

Our centralised and real-time bed management platform helps reduce admission delays, cancellations d...

In the UK we are part of Sodexo Health and Care:

Medical Device Management

We help NHS and private healthcare providers choose, use and manage clinical technology safely, compliantly, and with maximum operational and financial efficiency. From the simplest infusion pump to the most sophisticated scanner, technology is at the heart of our service delivery in healthcare. As devices become more sophisticated and the range grows wider, we provide the expertise to ensure your clinical technology is ready to meet your needs, today and tomorrow.

We specialise in utilisation studies, cost reductions and equipment planning and provide modality based maintenance cost efficiency.

Flexible and tailored options

Depending on your needs, we can support your in-house services using existing frameworks, or provide a fully outsourced service.

Full cost transparency

We offer clear pricing structures that provide full cost transparency.
Excellent relationships with manufacturers and suppliers support maintenance requirements.

Full OEM management

We provide safe and reliable planned preventative maintenance (PPM) and servicing of medical equipment.
All Sub contracts can be managed and a full service option is available.

Monthly dashboard performance reporting

Clear performance reporting to assist equipment strategies.

What our clients say

"MTS have provided an outstanding level of professional support and expertise, assisting in improving overall performance and compliance, and establishing robust governance and controls with patient safety at the centre of all they do. One of the outcomes from our recent CQC visit highlighted maintenance standards and management as an area of good practice."

Director of Environment, West Hertfordshire Teaching Hospitals NHS Trust

“With the pressing need to ensure our Maxillofacial and Orthodontic Laboratory became compliant with the new Medical Device Regulations, MTS carried out a full review and analysis of the current processes and procedures in place. Urgent actions were required to develop a Quality Management System, and MTS developed the ISO 9001:2015 in preparation to build ISO 13485:2016 on top of that system. This included a Policy Manual, Procedures, Work Instructions and documentation.”

Head of Operations, Healthcare Partners Ltd. - Royal Surrey NHS Foundation Trust

Michael and Andy at MTS have been fantastic and have really helped to turn around our EBME servicing department. Before they arrived the department was run very chaotically and a lot of our equipment was out of service or had no maintenance contracts. They have helped to introduce an asset register for our equipment, put together the repair and service our equipment more efficiently. There have also been huge cost savings to the trust through the negotiation of contracts and service agreements, particularly highlighting where we can do in house repair to save on costs with the supplier.

Director of Estates, East and North Herts NHS Trust

"Looking forward to get the change form updated. We have an excellent relationship with the team onsite who are extremely helpful, responsive and flexible. It was good to be able to meet with the staff from the admin hub over Christmas, it is very important to sustain these relationships. The management team is helpful, informative and we are very happy to see such an improvement with compliance."

Head of Medical Equipment Management, Kent Community Healthcare NHS Trust

“Awarding our Medical Device Maintenance contract to MTS Health was the best decision we made and their dedicated team have done a fantastic job. We always have enough devices to provide the service we need to our patients and the team are always available and willing to support us with additional requests at a moment’s notice. That is why we were able to confidently extend the contract to make it a longer term partnership.”

Clinical Equipment Lead, Lloyds Pharmacy Clinical Homecare

“We have an excellent relationship with the team on site who are extremely helpful, responsive and flexible. The management team is helpful, informative and we are very happy to see such an improvement with compliance”.

Head of Medical Equipment Management, Kent Community Healthcare NHS Trust

"MTS have provided an outstanding level of professional support and expertise, assisting in improving overall performance and compliance, and establishing robust governance and controls with patient safety at the centre of all they do. One of the outcomes from our recent CQC visit highlighted maintenance standards and management as an area of good practice."

Director of Environment, West Hertfordshire Teaching Hospitals NHS Trust

“With the pressing need to ensure our Maxillofacial and Orthodontic Laboratory became compliant with the new Medical Device Regulations, MTS carried out a full review and analysis of the current processes and procedures in place. Urgent actions were required to develop a Quality Management System, and MTS developed the ISO 9001:2015 in preparation to build ISO 13485:2016 on top of that system. This included a Policy Manual, Procedures, Work Instructions and documentation.”

Head of Operations, Healthcare Partners Ltd. - Royal Surrey NHS Foundation Trust

Michael and Andy at MTS have been fantastic and have really helped to turn around our EBME servicing department. Before they arrived the department was run very chaotically and a lot of our equipment was out of service or had no maintenance contracts. They have helped to introduce an asset register for our equipment, put together the repair and service our equipment more efficiently. There have also been huge cost savings to the trust through the negotiation of contracts and service agreements, particularly highlighting where we can do in house repair to save on costs with the supplier.

Director of Estates, East and North Herts NHS Trust

"Looking forward to get the change form updated. We have an excellent relationship with the team onsite who are extremely helpful, responsive and flexible. It was good to be able to meet with the staff from the admin hub over Christmas, it is very important to sustain these relationships. The management team is helpful, informative and we are very happy to see such an improvement with compliance."

Head of Medical Equipment Management, Kent Community Healthcare NHS Trust

“Awarding our Medical Device Maintenance contract to MTS Health was the best decision we made and their dedicated team have done a fantastic job. We always have enough devices to provide the service we need to our patients and the team are always available and willing to support us with additional requests at a moment’s notice. That is why we were able to confidently extend the contract to make it a longer term partnership.”

Clinical Equipment Lead, Lloyds Pharmacy Clinical Homecare

“We have an excellent relationship with the team on site who are extremely helpful, responsive and flexible. The management team is helpful, informative and we are very happy to see such an improvement with compliance”.

Head of Medical Equipment Management, Kent Community Healthcare NHS Trust

"MTS have provided an outstanding level of professional support and expertise, assisting in improving overall performance and compliance, and establishing robust governance and controls with patient safety at the centre of all they do. One of the outcomes from our recent CQC visit highlighted maintenance standards and management as an area of good practice."

Director of Environment, West Hertfordshire Teaching Hospitals NHS Trust

“With the pressing need to ensure our Maxillofacial and Orthodontic Laboratory became compliant with the new Medical Device Regulations, MTS carried out a full review and analysis of the current processes and procedures in place. Urgent actions were required to develop a Quality Management System, and MTS developed the ISO 9001:2015 in preparation to build ISO 13485:2016 on top of that system. This included a Policy Manual, Procedures, Work Instructions and documentation.”

Head of Operations, Healthcare Partners Ltd. - Royal Surrey NHS Foundation Trust

Michael and Andy at MTS have been fantastic and have really helped to turn around our EBME servicing department. Before they arrived the department was run very chaotically and a lot of our equipment was out of service or had no maintenance contracts. They have helped to introduce an asset register for our equipment, put together the repair and service our equipment more efficiently. There have also been huge cost savings to the trust through the negotiation of contracts and service agreements, particularly highlighting where we can do in house repair to save on costs with the supplier.

Director of Estates, East and North Herts NHS Trust

"Looking forward to get the change form updated. We have an excellent relationship with the team onsite who are extremely helpful, responsive and flexible. It was good to be able to meet with the staff from the admin hub over Christmas, it is very important to sustain these relationships. The management team is helpful, informative and we are very happy to see such an improvement with compliance."

Head of Medical Equipment Management, Kent Community Healthcare NHS Trust

“Awarding our Medical Device Maintenance contract to MTS Health was the best decision we made and their dedicated team have done a fantastic job. We always have enough devices to provide the service we need to our patients and the team are always available and willing to support us with additional requests at a moment’s notice. That is why we were able to confidently extend the contract to make it a longer term partnership.”

Clinical Equipment Lead, Lloyds Pharmacy Clinical Homecare

“We have an excellent relationship with the team on site who are extremely helpful, responsive and flexible. The management team is helpful, informative and we are very happy to see such an improvement with compliance”.

Head of Medical Equipment Management, Kent Community Healthcare NHS Trust

In the UK we are part of Sodexo Health and Care:

Case Studies

Advanced Clinical Engineering Strategies

MTS creates Compliance Assure

MTS Equips Nightingale Hospitals

Dr John Sandham Interviewed on Clinical Technology Management

Can we help you make smarter use of your clinical technology?